We at BG Services are proud of our commitment to customer satisfaction and we’re always happy to hear from you on the work and products we’ve provided. Please take a moment to read through some of our client feedback.
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I made the decision to remove an older oil furnace from my home. I did my research and decided on a ductless heat pump. From the very first contact I had with Lisa, I knew it was a company I wanted to deal with. They were very prompt in coming to give me an estimate and explaining what I would need and most importantly WHY I needed it. I never felt I was being up-sold on anything. The guys arrived as scheduled and the work was completed as promised. You'd never know they were at the house except I had a nice consistent heat in the winter and sweet air conditioning in the summer. I recently sold my home and one of the first things the new owners commented on was the heat/cooling source. They were very happy. I was so pleased with the whole experience I recommended my parents give BG Services a call. They did and they also sought two other quotes. They went with BG. You really can't beat good, professional customer service.
I had my ductless heat pump installed this past spring, and I love it! It kept my home a perfect temperature all summer. With the colder weather approaching, I have it set at 72°F, and it is cozy and warm. It has not increased my Hydro bill either. I almost froze last winter, so I am very pleased with this product and I know it will keep me snug and warm for all the winters to come! I had to call Lisa a couple of times, as I had a bit of a learning curve at first. She was very helpful, and twice sent servicemen out to help me, with no charge. Great service!!! I would recommend this company to anyone without hesitation. Thanks BG Services!
I got 12000 BTU Prestige in the spring and I am very well satisfied with the air conditioning. We have not tried the heating unit yet because it hasn't been cold enough, but it won't be long. We have a semi-detached house 1100 ft.² open concept and the air conditioner handles that no problem. Installation went smooth also they have a ten year warranty, and they do not charge to come fix the unit if it breaks. They do charge once a year fee to service it. This is the best warranty I could find in the Fredericton area.
Just wanted to drop you a quick note and let you know how pleased we are with our mini-splits, the professionalism of your staff and the quality installation. Everyone here is very pleased. We are really enjoying the tremendous warmth that these units generate throughout the entire house. Already after 1 month, our power bill is down $100 compared to the same month last year.
-Darcy & Janice
Staff was great during installation and cleaned up all of their messes. When we did have an issue they were very quick to come resolve the problem.
I am writing to let you know how much we appreciate the outstanding customer service that you and your BG Services staff provided us during the installation of our central air. Your staff was very professional, informative and friendly. In addition, they were very knowledgeable about the product line and seemed genuinely interested in helping me understand the product's operation as well.
I would like to thank BG Services for the excellent customer service received. Ian is absolutely amazing! From pricing to service I was truly impressed. I highly recommend BG Services for all of your heating and cooling needs.